CRUISE LINES · CONTAINER SHIPPING · FLEET IT

An engineer on board at every port call.

Ships carry more IT every year: networks, Wi-Fi, satellite links, onboard systems, point of sale. When something fails, the fix must happen during a short port call. Tentaris sends engineers on board in ports worldwide, with the parts ready in advance.

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  • Everycontinent covered
  • 4service centres worldwide
  • 24/7service desk for the fleet
  • 1contract for the whole fleet

WHAT WE DO FOR YOUR FLEET

Fleet IT support, timed to your port calls.

We plan around the ship’s schedule: the engineer, the parts and the configuration are ready before the ship comes alongside.

01

Port-call field engineers

Engineers board during the call, fix the issue and leave before departure.

  • Interventions planned on the port schedule
  • Repairs, replacements and installs on board
  • Network and Wi-Fi troubleshooting
  • Report sent to your fleet IT team
02

Parts ready before arrival

Spare parts and equipment prepared and delivered to the right port.

  • Parts staged before the ship arrives
  • Delivery to the quay or the port agent
  • Cross-border shipping to the next port
  • Returns, RMA and responsible disposal
03

Onboard equipment

Access points, switches, terminals and point-of-sale devices, configured for each vessel.

  • Vendor-neutral sourcing
  • Staging and pre-configuration per ship
  • Installation and replacement on board
  • Refurbishment and redeployment
04

Fleet monitoring & service desk

We watch your onboard networks and support crews and IT teams day and night.

  • Proactive monitoring and alerting
  • Multilingual service desk, 24/7
  • Remote diagnosis while at sea
  • Upgrades during turnaround or dry dock

ONE PORT CALL, NO WASTED HOURS

How an intervention works: everything is ready before the ship comes alongside.

  1. 1

    Diagnose

    Remote diagnosis with your IT team while at sea.

  2. 2

    Prepare

    Parts staged and configured before arrival.

  3. 3

    Deliver

    Parts and engineer at the right port, on time.

  4. 4

    Fix on board

    The engineer boards and fixes during the call.

  5. 5

    Report

    Closed before departure, with a full report.

WHY TENTARIS

Built for businesses with many sites

Any port, any continent
Field engineers sent to ports worldwide, including where you have no IT staff.
Timed to the port call
Engineer and parts planned around arrival and departure times.
Support that never sleeps
Berlin, Dubai, São Paulo and Beijing hand over around the clock.
One contract for the fleet
One team and one number to call for IT, equipment and logistics.

Cruise ships, container ships or a mixed fleet.

Let’s plan your next port calls.

Tell us about your fleet, routes and home ports. We review your onboard IT and support, then send a tailored proposal: scope, service levels and port coverage.

Talk to us info@tentaris.tech

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