01
Field services
Field engineers dispatched to your enterprise customers’ sites, under your SLAs.
- Installations, moves and changes
- Break-fix and on-site replacement
- Site surveys and pre-installation checks
- Smart hands for your NOC
TELECOM OPERATORS · FIELD SERVICES · CPE
Field services and CPE for your enterprise customers.
Your enterprise customers have sites in many countries, including where you have no technicians. Tentaris works as your subcontractor: we source, stage, install and support the equipment at their sites, to your service levels and processes.
- Everycontinent covered
- 4service centres worldwide
- 24/7service desk and support
- 1partner for field and CPE
WHAT WE TAKE ON FOR YOU
From the warehouse to your customer’s site.
You keep the customer relationship and the contract. We do the work on the ground, follow your processes and report to your teams.
02
CPE lifecycle
Routers, SD-WAN boxes, access points and terminals, ready for each customer site.
- Vendor-neutral sourcing, or your own stock
- Staging and zero-touch configuration
- Labelled per customer and per site
- Refurbishment and redeployment
03
CPE logistics
Warehousing and delivery of your equipment wherever your customers are.
- Global warehousing and inventory tracking
- Kitting per order
- Cross-border delivery to site
- Returns, RMA and responsible disposal
04
Rollouts & service desk
Multi-site rollouts and support, run to your processes.
- Multi-country rollouts and migrations
- SD-WAN, LAN and Wi-Fi deployments
- Multilingual service desk, 24/7
- Reporting to your NOC and account teams
ONE CHAIN, NO HAND-OFFS
From order to return, one partner handles every step on the ground for your customer.
- 1
Order
Your order or ticket reaches our team.
- 2
Stage
CPE configured, tested and labelled per site.
- 3
Install
Delivered, installed and commissioned on site.
- 4
Support
Break-fix and service desk, 24/7.
- 5
Return
Swapped, refurbished or responsibly recycled.
WHY TENTARIS
Built for businesses with many sites
- Where you have no field force
- We cover the countries where you have no local technicians.
- Your customer stays yours
- We work behind you, to your processes and service levels.
- Vendor-neutral
- We work with the equipment and vendors you have chosen.
- Tier 1 experience
- Our team brings experience of working with Tier 1 operators.
From a single pilot site to a multi-country rollout.
Start with one country or one customer.
Tell us where your customers need hands on the ground. We review scope, volumes and service levels, then send a subcontracting proposal: coverage, SLAs and pricing.